Q: How can I know these are really lead free and food grade?
A: As usual the grade of glass have common material, high white material, crystal white material, all these materials are food safe and lead free. Our glass have been passed food grade test, no need to worry about the safety.
Q: How can I get a sample to check your quality? Do you offer free sample?
A: Yes, free samples are available, direct trade assurance order is allowed. Only freight cost is on your side which will be refundable once the order was placed. Or if you have a courier account, we can arrange samples by freight collected.
Q: How about the Safe package and defective and broken questions?
A: For small order or samples, we always use bubble bags or foam to pack one by one to avoid damage. For large quantity of container order, we support the standard export pallet package or paper carton with safe egg packing. Also we accept customized gift box. Other accessories like caps will be put in another carton to avoid hitting. We will guarantee the broken rate under 0.2%. We will compensate the defective and broken bottles by your next order freely.
Q: What surface handling could you support? Shall we do our logo on it?
A: Sure, we can do the logo as you need and support decal baking, screen printing, hot stamping, frost, label printing etc. All the design can be made according to PANTONE color number.
Q: How about the lead time?
A: samples will be send within 7 days after we receive your payment. Orders will be finished within 15-30 days after we receive your payment.
Q: How can I make payment to you?
A: For sample or trial order, we accept Paypal,western union and trade assurance. For larger orders, T/T or L/C or trade assurance will be acceptable.
Q: What's your shipping terms?
A: For samples or trial order, FedEx, DHL, UPS, TNT, ARAMEX can be provided. For larger orders, delivery by air, sea or rail up to your requirements, we will try to help you to choose the best way from your actual situation.
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